Terms and Conditions

1. Definitions

• "Super Ivan LLC," "we," "us," "our" means Super Ivan LLC, a Florida limited liability company (USDOT 4384551, MC-1719325), a licensed interstate household goods motor carrier registered with the Federal Motor Carrier Safety Administration (FMCSA).
• "Customer," "you," "your" means any individual or entity accessing the Website, requesting a quote, or receiving moving services from us.
• "Website" means superivanllc.com and all subdomains, content, and services hosted on those domains.
• "Services" means household goods transportation, packing, loading, unloading, storage-in-transit, and related services we provide.
• "Order for Service" and "Bill of Lading" mean the documents required under 49 CFR Part 375 that govern the specific terms of each shipment.
• "Tariff" means our published tariff filed with the FMCSA, which contains rates, rules, and service terms and is available for inspection upon request.

2. Acceptance of Terms

By accessing or using the Website, submitting a quote request, or booking Services with us, you agree to be bound by these Terms. If you do not agree, do not use the Website or book Services. If you are booking on behalf of an entity, you represent that you have authority to bind that entity to these Terms. You must be at least 18 years old and legally able to enter into a contract to use the Website or book Services.

3. Moving Services Contract Formation

The Website provides general information and quote requests only. No contract for Services is formed until you and Super Ivan LLC execute an Order for Service in accordance with 49 CFR 375.501 and a Bill of Lading in accordance with 49 CFR 375.505. Website quotes are preliminary and non-binding unless and until a written binding estimate is issued and signed in accordance with 49 CFR 375.403.

Services are performed subject to our Tariff, the Order for Service, the Bill of Lading, and all applicable federal and state regulations. If any term in these Terms conflicts with the Bill of Lading or Tariff, the Bill of Lading or Tariff controls for that specific shipment.

4. Estimates and Quotes

We offer two types of estimates in accordance with 49 CFR 375.401:

• Binding Estimate: A written document that guarantees the cost of the move based on the services listed. You must pay the binding estimate amount plus any charges for additional services requested after the estimate, subject to the rules in 49 CFR 375.403.
• Non-Binding Estimate: A written document that provides an approximation of the charges. Under the federal "110% rule" (49 CFR 375.407), we will not require payment of more than 110% of a non-binding estimate at the time of delivery; any additional amount owed is billed and payable within 30 days.

Quotes generated from the Website using information you provide are preliminary and are subject to a physical, video, or in-person survey before a binding estimate is issued. Inaccurate or incomplete inventory, weight, or service requirements can materially change the final charges.

5. Valuation and Liability Coverage

Federal law requires us to offer you two levels of liability protection for your shipment. You must select one in writing on the Order for Service. Details are provided on our Valuation & Liability page.

• Released Value Protection (default): No additional charge. Coverage is limited to $0.60 per pound per article under 49 CFR 375.701. You must sign a specific statement on the Bill of Lading to select this option.
• Full Value Protection: Additional charge based on our Tariff valuation table. We are liable for the replacement value of lost or damaged items under 49 CFR 375.701, with a minimum coverage of $6.00 per pound multiplied by the shipment weight (minimum $6,000).

Items of "extraordinary value" (defined by 49 CFR 375.703 as items worth more than $100 per pound, including jewelry, currency, precious stones, antiques, and collectibles) are not covered under either option unless specifically declared in writing on the "High-Value Inventory" form before the shipment is loaded.

6. Prohibited Items

The following items will not be accepted for transportation:

• Hazardous materials under 49 CFR Part 173, including flammable liquids, explosives, corrosives, compressed gases, oxidizers, and radioactive materials
• Perishables (food, plants, produce)
• Live animals
• Personal documents and irreplaceable items including passports, birth certificates, wills, insurance policies, tax records, cash, checkbooks, deeds, and stock certificates — keep these in your personal possession
• Ammunition and firearms unless specifically arranged in advance in accordance with federal and state law
• Illegal substances and stolen property
• Items covered by another carrier's exclusive jurisdiction (e.g., certain pharmaceuticals)

You represent and warrant that no prohibited items are in the shipment. We are not liable for loss, damage, or legal consequences arising from prohibited items you tender in violation of this provision.

7. Delivery and Pickup Windows

The Order for Service will specify pickup and delivery date ranges in accordance with 49 CFR 375.505(2)(xiii). Interstate delivery windows are typically 1–14 business days depending on distance and route. We will make reasonable efforts to meet the agreed windows but do not guarantee exact arrival times. Delays caused by weather, road conditions, mechanical issues, labor, customer unavailability, or Force Majeure events (see Section 21) do not constitute breach.

If we fail to deliver within the agreed window and the delay is not caused by you or a Force Majeure event, your remedies are governed by 49 CFR 370.1 through 49 CFR 370.9 and our Tariff.

8. Cancellation, Rescheduling, and Refunds

Cancellation and rescheduling terms are set forth in the Order for Service and Tariff. As a general policy:

• Cancellations made more than 72 hours before scheduled pickup: deposit refunded in full.
• Cancellations made within 72 hours of scheduled pickup: deposit may be retained as a cancellation fee, as stated in the Order for Service.
• Rescheduling is subject to availability and may incur a rescheduling fee.

Full refund terms, including dispute resolution for refund disagreements, are detailed in the Bill of Lading and Tariff. Refunds on credit card payments are processed within 5–10 business days of approval.

9. Your Rights as a Consumer

Before your shipment, we are required to provide you with the FMCSA booklet "Your Rights and Responsibilities When You Move" in accordance with 49 CFR 375.213. A copy is available on our Your Rights page and also directly from the FMCSA at fmcsa.dot.gov/protect-your-move.

You have the right to:

• Receive a written estimate (binding or non-binding) before your move
• Be present when your shipment is weighed and to request re-weighing
• Inspect your shipment on delivery and note damage on the Bill of Lading before signing
• File a claim for loss or damage within 9 months of delivery (49 CFR 370.3)
• Request arbitration of disputes under the FMCSA Dispute Settlement Program (see Section 18)
• File a complaint with the FMCSA National Consumer Complaint Database at nccdb.fmcsa.dot.gov or 1-888-368-7238

10. Electronic Communications Consent

When you submit a quote request, book Services, or otherwise provide us your contact information, you consent to receive communications from Super Ivan LLC electronically, including by email, SMS text message, and phone call (including calls placed by automated technology / autodialer). These communications may include:

• Quote responses and follow-ups
• Scheduling and confirmation of your move
• Service updates (pickup, transit, delivery)
• Billing and payment notifications
• Customer service replies

Your consent is not a condition of purchase. You may withdraw consent for marketing communications at any time as described below, while still receiving transactional communications necessary for services you have purchased. Message and data rates may apply.

11. SMS Communications Program

This section constitutes the terms of our SMS (text message) messaging program and is provided for compliance with A2P 10DLC (Application-to-Person 10-Digit Long Code) carrier requirements administered by The Campaigns Registry (TCR) and major US carriers.

• Program name: Super Ivan LLC Moving Notifications
• Description: Transactional SMS messages regarding moving quote requests, scheduling confirmations, pickup and delivery updates, billing, and customer service replies. No marketing, promotional, or advertising content.
• Frequency: Message frequency varies by customer and move lifecycle. Typically 1 to 10 messages per quote or move. No periodic or recurring promotional messages.
• Message and data rates: Message and data rates may apply. Your carrier's rates are not controlled by Super Ivan LLC. Contact your mobile carrier for details on your plan.
• Opt in: You opt in by submitting our quote-request form at superivanllc.com/quote.html and actively checking the TCPA consent checkbox, or by providing your phone number and express consent to our agents.
• Opt out: Reply STOP to any text message to immediately unsubscribe from our SMS program. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. After opting out, you will receive one final confirmation message. Additional SMS will not be sent unless you re-subscribe.
• Help: Reply HELP to any text message for support information. You may also email info@superivanllc.com or call (786) 747-8516 for assistance.
• Supported carriers: AT&T, T-Mobile, Verizon, Sprint (legacy), US Cellular, and other major US mobile carriers. Carriers are not liable for delayed or undelivered messages.
• Privacy: Phone numbers collected for SMS notifications are used only for the purposes stated in this Section and in our Privacy Policy. Phone numbers are not sold, rented, or shared with third parties for marketing or promotional purposes. Phone numbers are processed by our SMS infrastructure provider (Twilio Inc.) solely to deliver messages on our behalf, subject to Twilio's data processing obligations.
• Eligibility: SMS program available to US residents age 18 and older with a valid US mobile number.

12. Email Communications

Transactional emails (quotes, confirmations, service updates, claims, billing) are sent to the email address you provide and continue regardless of marketing opt-out status because they are necessary for services you have requested or purchased. Marketing emails, if any, include an unsubscribe link in accordance with the CAN-SPAM Act of 2003. Our email sending practices comply with CAN-SPAM and include accurate header information, truthful subject lines, a physical postal address, and honor of opt-out requests within 10 business days.

13. Privacy

Your use of the Website and Services is also governed by our Privacy Policy, which describes what information we collect, how we use and share it, and your rights regarding your personal information. Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have additional rights described in the Privacy Policy.

14. Intellectual Property

All content on the Website, including text, graphics, logos, images, audio, video, software, and the compilation thereof, is the property of Super Ivan LLC or its licensors and is protected by US and international copyright, trademark, and other intellectual property laws. "Super Ivan LLC" and associated logos are trademarks of Super Ivan LLC. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from the Website without our prior written consent, except for personal, non-commercial, transient use while considering booking Services.

15. Accuracy of Information

We strive to keep Website content accurate and up to date. However, we do not warrant that content is complete, accurate, error-free, or current. Tariff rates, coverage options, service availability, and regulatory citations are subject to change without notice. In case of discrepancy between the Website and the Bill of Lading or Tariff, the Bill of Lading or Tariff controls.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPER IVAN LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, WHETHER BASED ON CONTRACT, TORT, STATUTE, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Liability for the Services themselves (loss of, damage to, or delay in delivery of household goods) is governed exclusively by 49 CFR Part 370, the valuation option you select, and our Tariff. Nothing in this Section limits liability that cannot lawfully be limited, including liability for gross negligence, willful misconduct, fraud, or other liabilities that cannot be excluded under the Carmack Amendment (49 U.S.C. § 14706) or applicable law.

17. Indemnification

You agree to indemnify and hold Super Ivan LLC harmless from any claim, demand, loss, liability, or expense (including reasonable attorneys' fees) arising from (a) your violation of these Terms, (b) your tender of prohibited items, (c) your misrepresentation of the shipment contents or weight, (d) your violation of law, or (e) your infringement of another party's rights. We reserve the right to assume the exclusive defense of any matter for which you are required to indemnify us.

18. Dispute Resolution and Arbitration

FMCSA Dispute Settlement Program. In accordance with 49 USC § 14708 and 49 CFR 375.211, we offer a neutral arbitration program for disputes between you and Super Ivan LLC arising from the interstate transportation of household goods. You may elect arbitration of:

• Loss or damage claims of $10,000 or less (mandatory arbitration offered by us)
• Loss or damage claims greater than $10,000 up to $100,000 (voluntary arbitration, if both parties agree)
• Disputes over charges billed by us after delivery

Our arbitration program is administered by an independent third-party administrator. Details, the neutral administrator's contact information, the arbitration procedure, and cost allocation are provided in our Arbitration Program Description, which will be furnished to you upon signing the Order for Service. You may request a copy at any time by emailing info@superivanllc.com.

Binding Effect. If you elect arbitration under the FMCSA Dispute Settlement Program, the arbitrator's decision is legally binding on both parties, subject only to limited grounds for judicial review under the Federal Arbitration Act (9 USC §§ 10–11).

Other Disputes. Disputes not arising from interstate household goods transportation (e.g., disputes about website use, intellectual property, or electronic communications) will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in Miami-Dade County, Florida, unless you qualify to file in small-claims court. You may opt out of arbitration for non-interstate-transportation disputes by emailing info@superivanllc.com within 30 days of first agreeing to these Terms with the subject line "Arbitration Opt-Out."

No Class Actions. To the maximum extent permitted by law, all claims must be brought in an individual capacity. You waive any right to bring or participate in a class, collective, mass, or representative action. If this class-action waiver is held unenforceable, the arbitration agreement for non-interstate-transportation disputes is void as to that claim only, and that claim must be brought in a court of competent jurisdiction.

19. Governing Law and Venue

These Terms are governed by federal law (including the Carmack Amendment, 49 USC § 14706, for interstate household goods transportation) and, to the extent federal law does not apply, by the laws of the State of Florida, without regard to conflict-of-law principles. For claims not subject to arbitration under Section 18, the exclusive venue is the state and federal courts located in Miami-Dade County, Florida, and you consent to personal jurisdiction there.

20. Prohibited Website Uses

When using the Website you agree not to:

• Scrape, crawl, spider, or use automated means to collect data or content from the Website without our prior written consent
• Use contact information obtained from the Website for unsolicited marketing, spam, telemarketing, or commercial solicitation
• Interfere with or disrupt the Website's operation, servers, or networks, or attempt to gain unauthorized access to any portion of the Website or systems connected to it
• Submit false, misleading, or fraudulent information through any form
• Impersonate any person or entity, or misrepresent your affiliation
• Use the Website in violation of any applicable law, including export-control, sanctions, and consumer-protection laws

21. Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disaster (hurricane, flood, earthquake, wildfire), war, terrorism, civil unrest, government action or regulation (including border closures or shutdowns), labor dispute, pandemic or epidemic, severe weather, accidents, or failure of third-party infrastructure (utilities, carriers, vendors). Performance will be excused for the duration of the event plus a reasonable period to resume operations.

22. Electronic Signature

You consent to conduct transactions with us electronically under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 USC § 7001 et seq.) and the Uniform Electronic Transactions Act (UETA) as adopted by applicable states. Electronic signatures on Orders for Service, Bills of Lading, estimates, and related documents have the same legal effect as handwritten signatures and are admissible in court as evidence of agreement. You may request paper copies of any electronically signed document by contacting us.

23. Links to Third Parties

The Website may contain links to third-party websites (including FMCSA, SAFER, AAA, and others). Links are provided for convenience and informational purposes. We do not control, endorse, or assume responsibility for third-party content, accuracy, privacy practices, or availability.

24. Changes to Terms

We may modify these Terms at any time by posting the updated version on the Website with a new "Last Updated" date. Material changes (e.g., to arbitration, SMS program, or liability clauses) will be accompanied by a prominent notice on the Website for at least 30 days. Your continued use of the Website or Services after posted changes constitutes acceptance. If you do not agree to a material change, discontinue use of the Website and the applicable Services; changes do not retroactively affect obligations under Orders for Service or Bills of Lading already executed.

25. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions continue in full force. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

26. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in whole or part to an affiliate, a successor in interest, or a purchaser of substantially all of our assets or business.

27. Entire Agreement

These Terms, together with any Order for Service, Bill of Lading, Tariff provisions, and our Privacy Policy, constitute the entire agreement between you and Super Ivan LLC concerning your use of the Website and any Services. They supersede all prior or contemporaneous agreements or representations, whether oral or written, regarding the Website. Specific service-level agreements in the Bill of Lading and Tariff control over these Terms where they differ for a given shipment.

28. Contact Information

Questions or notices under these Terms should be sent to:

Super Ivan LLC
221 SW 12th St Apt 1521, Miami, FL 33130
Email: info@superivanllc.com
Phone: (786) 747-8516
USDOT: 4384551  |  MC: MC-1719325